HIGHLANDS HEALTH AND REHABILITATION CENTER

3549 NORRISWOOD, MEMPHIS, Tennessee 38111

Phone: (901) 325-7820

2/5Below Average

Verified Data

Sources: CMS Care CompareUpdated: April 2026How we compile →

Facility Report Card

Overall CMS rating is 2/5 stars — "Below Average."
Total nurse staffing of 3.1 hrs/resident/day is below the national average (~3.8).
RN staffing is low at 0.40 hours per resident per day.
Has received 1 fine totaling $305,320 — review the penalties section for details.
24 deficiencies recorded, including 1 severe.

CMS Star Ratings

Overall

Below Average

Health Inspection

Below Average

Staffing

Below Average

Quality Measures

Below Average

Staffing Data

Total Nurse Staffing (hrs/resident/day)	3.11
RN Staffing (hrs/resident/day)	0.40
Staff Turnover Rate	50.0%
Staffing Star Rating

Penalties & Fines

Fines

Total Fine Amount

$305,320

Deficiencies

Severe Deficiencies

Facility Details

Certified Beds	180
Average Residents/Day	156.7
Ownership Type	For profit - Corporation
Provider Type	Medicare and Medicaid
Continuing Care Community	No
Resident & Family Council	Resident
Ownership Changed (12 mo)	No
Special Focus Status	None
CMS Certification #	445165

Frequently Asked Questions

What is the overall rating of HIGHLANDS HEALTH AND REHABILITATION CENTER?

HIGHLANDS HEALTH AND REHABILITATION CENTER has an overall CMS rating of 2 out of 5 stars, which is considered "Below Average." This composite score reflects health inspections, staffing levels, and quality measures as reported by CMS Care Compare.

How many beds does HIGHLANDS HEALTH AND REHABILITATION CENTER have?

HIGHLANDS HEALTH AND REHABILITATION CENTER is a large facility with 180 certified beds and an average of 156.7 residents per day. It is located in MEMPHIS, Tennessee.

What is the staffing level at HIGHLANDS HEALTH AND REHABILITATION CENTER?

HIGHLANDS HEALTH AND REHABILITATION CENTER provides 3.11 total nurse staffing hours per resident per day, which is below the national average. Registered Nurse (RN) hours are 0.40 per resident per day. The total nursing staff turnover rate is 50.0%.

Has HIGHLANDS HEALTH AND REHABILITATION CENTER received any fines or penalties?

Yes, HIGHLANDS HEALTH AND REHABILITATION CENTER has received 1 fine totaling $305,320 and 2 total penalties. The facility has 24 recorded deficiencies, including 1 severe.

What type of ownership is HIGHLANDS HEALTH AND REHABILITATION CENTER?

HIGHLANDS HEALTH AND REHABILITATION CENTER is classified as "For profit - Corporation" by CMS.

Is HIGHLANDS HEALTH AND REHABILITATION CENTER Medicare or Medicaid certified?

HIGHLANDS HEALTH AND REHABILITATION CENTER is certified as "Medicare and Medicaid" by CMS. This means it participates in Medicare and Medicaid programs and must meet federal quality standards.

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